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Privacy policy

🔒 LadyDrobe Privacy Policy

LadyDrobe (“we”, “our”, “us”) values your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit or make a purchase from ladydrobe.com.

1. Information We Collect

We may collect the following information when you interact with our website:

  • Personal Information: Name, email address, phone number, billing & shipping address.

  • Payment Information: Processed securely by our payment providers (we do not store card details).

  • Order Information: Products purchased, order history, and transaction details.

  • Technical Data: IP address, browser type, device information, and cookies.

2. How We Use Your Information

We use your information for the following purposes:

  • To process and deliver your orders.

  • To communicate with you about your order status, returns, or customer support requests.

  • To send you promotional offers and newsletters (only if you have opted in).

  • To improve our website, services, and customer experience.

  • To comply with legal obligations and prevent fraud.

3. Sharing Your Information

  • We do not sell or rent your personal data to third parties.

  • We may share data with trusted service providers (e.g., couriers, payment processors) strictly to fulfill your order.

  • We may disclose information if required by law or to protect our rights.

4. Cookies & Tracking

  • Our website uses cookies to enhance browsing, analyse traffic, and personalise content.

  • You can control or disable cookies in your browser settings, but this may affect site functionality.

5. Data Security

  • We implement industry-standard security measures (SSL encryption, secure payment gateways) to protect your data.

  • Only authorised staff and service providers have access to your information.

6. Your Rights (UK GDPR)

You have the right to:

  • Access the personal data we hold about you.

  • Request correction of inaccurate or incomplete data.

  • Request deletion of your data (subject to legal obligations).

  • Withdraw consent for marketing communications at any time.

  • File a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data has been misused.

7. Data Retention

  • We keep your personal data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes.

  • Order-related data may be kept for up to 6 years in accordance with UK tax and accounting laws.

8. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices of these websites.

9. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

  • Email: info@ladydrobe.com

  • Phone: +447400715377

  • Business Address: 230 Brantingham Rd, Manchester, M21 0TX, United Kingdom