📜 LadyDrobe Terms & Conditions

Welcome to LadyDrobe. By accessing or purchasing from our website ladydrobe.com, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

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1. General Information

• LadyDrobe (“we”, “our”, “us”) operates this online store.

• These Terms apply to all purchases made through our website.

• We reserve the right to update or change these Terms at any time. Any changes will be posted on this page.

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2. Eligibility

• You must be at least 18 years old or purchasing under the supervision of a parent/guardian.

• By placing an order, you confirm that all details provided are accurate and complete.

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3. Products & Availability

• We make every effort to display product descriptions, images, and prices accurately.

• Colours and details may vary slightly depending on your device screen.

• All products are subject to availability. If an item is out of stock after you place an order, we will notify you and issue a refund.

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4. Pricing & Payment

• All prices are shown in GBP (£) and include VAT where applicable.

• We reserve the right to change prices without notice.

• Payment must be made in full at the time of ordering.

• We accept major debit/credit cards and other secure payment methods (e.g., PayPal, Klarna if enabled).

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5. Order Acceptance

• Your order is confirmed once you receive an order confirmation email from us.

• We reserve the right to cancel any order if fraud or unauthorised activity is suspected.

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6. Shipping & Delivery

• We deliver only within the United Kingdom.

• Estimated delivery times are provided in our Shipping Policy.

• We are not responsible for delays caused by courier services, weather conditions, or incorrect delivery details entered by the customer.

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7. Returns & Refunds

• Our Returns & Refunds Policy forms part of these Terms.

• You have the right to cancel or return your order within 14 days of delivery, provided items meet our return conditions.

• Refunds are processed back to your original payment method within 5–7 business days after inspection of returned goods.

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8. Faulty, Damaged, or Incorrect Goods

• If you receive a faulty, damaged, or incorrect product, please notify us within 7 days of delivery.

• We will cover return shipping and provide a replacement or full refund.

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9. Customer Responsibilities

• You agree not to misuse our website, commit fraud, or breach any applicable laws.

• You are responsible for ensuring that the delivery address and contact details you provide are correct.

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10. Limitation of Liability

• To the maximum extent permitted by law, LadyDrobe will not be liable for:

  • Indirect, incidental, or consequential damages.

  • Losses caused by courier delays or factors outside our control.

• This does not exclude liability for death, personal injury, or fraud caused by our negligence.

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11. Privacy & Data Protection

• Your personal information is collected and processed in accordance with our Privacy Policy.

• We use your data only to process orders, improve our services, and comply with legal obligations.

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12. Governing Law

• These Terms are governed by the laws of England and Wales.

• Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

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13. Contact Information

If you have any questions about these Terms, please contact us:

• Email: info@ladydrobe.com

• Phone: +447400715377

• Business Address: 230 Brantingham Rd, Manchester, M21 0TX, United Kingdom